Aml

Scope and Legal Basis

Betmaster conducts its business in compliance with applicable anti-money laundering (AML) and counter‑financing of terrorism (CFT) laws and regulations. This AML Policy describes Betmaster’s approach to customer due diligence, identity verification, ongoing monitoring, reporting of suspicious activity, and related controls that support the integrity of the platform.

Risk‑Based Compliance Framework

Betmaster applies a risk‑based framework to identify, assess and mitigate money laundering and terrorist financing risks. The level of due diligence and monitoring applied to a customer relationship is determined by risk indicators including product type, transaction patterns, geography, customer type, and the magnitude of activity.

Know Your Customer (KYC) and Due Diligence Stages

Betmaster employs three due diligence stages beneath a risk‑based model:

  • Simplified Due Diligence (SDD) for extremely low‑risk scenarios where standard verification suffices.
  • Customer Due Diligence (CDD) as the standard verification regime for regular activity and typical transaction profiles.
  • Enhanced Due Diligence (EDD) applied to high‑risk customers, large or unusual activity, or where regulatory thresholds are met or exceeded.

Betmaster reserves the right to adjust the level of due diligence at any time based on objective risk indicators and regulatory requirements. The aggregate lifetime amount deposited and withdrawal activity, as well as any suspicious indicators, may trigger a higher level of scrutiny.

Verification Triggers and Customer Information

During the verification process, Betmaster may request information and documentation to establish identity and assess risk. The information supplied for due diligence will be handled in accordance with Betmaster’s Privacy Policy. The customer acknowledges that Betmaster may use the submitted data to perform public searches and internal checks to verify the information provided.

While verification is ongoing, customers may continue to access their Betmaster account; however, they will not be permitted to execute withdrawals until the verification procedures are completed.

Betmaster reserves the right to request additional information and documentation as part of the due diligence process. Communications requesting information or documents shall not be deemed final or conclusive until Betmaster provides formal confirmation.

Identity Verification Requirements

When verification is triggered, the customer must provide the following documentation and information:

  • Proof of Identity: Government‑issued photo ID (e.g., passport or national identity card). The document must be valid, and the name must match the customer’s Betmaster account details.
  • Selfie with ID: A live photograph showing the customer holding the same ID used for verification, ensuring the person and the document are clearly identifiable.
  • Proof of Address: A recent document showing the customer’s name and residential address (e.g., bank statement or utility bill issued within the last three months).
  • Proof of Eligibility: Evidence that the customer is at least 18 years of age and legally permitted to engage in online gaming under applicable laws.

Additional data such as date of issue, signature, or other identifiers may be requested. The date of issue for supplied documents should be within the last three months where applicable, and all information must correspond to the customer’s account record.

Politically Exposed Persons (PEP) and Sanctions

Betmaster does not provide services to individuals identified as Politically Exposed Persons (PEP). If a customer is identified as a PEP at any stage, the account will be closed and any remaining real‑money balance returned in accordance with regulatory obligations. If a customer disputes their PEP status, they may contact Betmaster compliance for review.

Ongoing Monitoring and Suspicious Activity Reporting

Betmaster conducts ongoing monitoring of customer activity, including deposits, withdrawals, and transactional patterns, to identify unusual or suspicious behavior. If activity is deemed suspicious or does not comply with applicable law, Betmaster may suspend transactions, request additional information, or take further steps as required by law. Betmaster may report suspicious activity to the relevant authorities in accordance with regulatory obligations.

Data Privacy and Use of Information

The information collected for AML purposes is processed in accordance with Betmaster’s Privacy Policy. Data may be used to perform due diligence checks, public searches, and internal risk assessments. Communications requesting information or documentation are part of the verification process and do not constitute a final determination until formally concluded.

Geographic and Eligibility Restrictions

Betmaster may restrict access or product availability in accordance with regulatory requirements and risk considerations for certain jurisdictions. The customer must comply with applicable local laws, including age restrictions (18 years or older) and licensing constraints. Betmaster may restrict or terminate access for residents of jurisdictions where online gaming is prohibited or regulated in a manner incompatible with Betmaster’s operations.

Record Keeping and Compliance Obligations

Betmaster retains records related to identity verification, due diligence, and transaction monitoring in accordance with applicable retention periods and lawful requirements. Records may be disclosed to regulatory authorities in the execution of Betmaster’s AML/CFT duties or as required by law.

Updates, Acknowledgments and Customer Rights

Betmaster may amend this policy to reflect changes in regulatory requirements or internal controls. Customers will be notified of material changes as required by law. Continued use of the Betmaster platform after updates constitutes acknowledgment and acceptance of the revised terms.

Contact and Escalation

For compliance inquiries or to request a review of an AML decision, customers may contact Betmaster’s Compliance team via the standard support channels. All requests will be handled in line with regulatory timelines and Betmaster’s internal procedures.